Privacy Policy

This privacy policy explains what we do with the information that you give us and sets out the basis on which any personal data we collect from you or that you provide to us via this website (the “Site”) will be processed by us. It was last updated in January 2017. For the purpose of the UK Data Protection Act 1998 (“DPA”), the data controller is – Broadband for Rural Norfolk.

If at any time you have a question about anything contained in this privacy policy or a general query on privacy please do not hesitate to email us or contact us at: The Data Protection Compliance Officer, Broadband for Rural Norfolk, 5 Holmemead, Whitlingham Lane, Whitlingham, Norwich, NR14 8UA.

We reserve the right to make changes to the Privacy Policy from time to time. Any such changes to our Privacy Policy will be posted to the Site and, where appropriate, through e-mail notification.

CONTENTS
  1. Information we collect
  2. How we use it
  3. How we store it
  4. When we provide information to others
  5. 3rd party websites
  6. Your_Rights
  7. Cookies
  8. International
  9. Twitter

INFORMATION THAT WE COLLECT FROM YOU AND WHY WE COLLECT IT

We collect a variety of information from you in order to help us provide a better service to you. This includes:
  1. we may collect information that you provide to us by filling in other forms on the Site, including information at the time of subscribing for a particular service, or purchasing a product. We may also ask you for information when you report a problem with the Site.
  2. you are responsible for your information on the internet and we advise you to be selective about what information you post on the Site or that you provide to other users. Make sure that you are careful when you visit our Site from a shared computer or in a public place like an internet cafe.
  3. information about you, from e-mails or letters that you send to us. For example, if you contact us, we may keep a record of that correspondence.


USE OF YOUR INFORMATION

We will only use your information for the following purposes:
  1. to ensure that content from the Site is presented in the most effective manner for you and for your computer;
  2. to provide you with information about our products, services and events that you request from us or which we feel may interest you where you have given your permission for us to contact you;
  3. to provide you with information about third parties’ products, services and events that you request from us or which we feel may interest you, where you have asked or consented to be contacted for such purposes;
  4. to allow you to participate in interactive features of our service when you choose to do so;
  5. to provide customer service in relation to your use of the Site, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our service;
  6. to administer, support, improve and develop our Site; to monitor your compliance with our Terms of Use;
  7. to send you general communications, such as information about the services provided to you by us at that time;

HOW DO WE LOOK AFTER YOUR INFORMATION?

We make sure that all the information we hold on you is processed in accordance with the DPA. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for the duration of your membership of the Site and for a reasonable period afterwards or as long as the law requires or permits.

Data transmission over the internet is inherently insecure, and whilst we try our best we cannot guarantee the security of data sent over the internet.


WHEN DO WE GIVE INFORMATION YOU PROVIDE US TO OTHER PEOPLE?

Other than as expressly set out in this Privacy Policy, or as otherwise required or permitted by law, we never give your information without your consent to anyone outside Broadband for Rural Norfolk and its volunteers or any websites affiliated with our Site.

We may disclose your personal information to:

  1. volunteer Broadband for Rural Norfolk community champions, to allow them to determine who within their community has already expressed an interest in Broadband for Rural Norfolk services, investment or volunteering and to help them plan routes and other project planning activities associated with bringing the service to their community, where you have consented to be contacted by or have your information shared with the community champions for such purposes
  2. any third party to whom disclosure is necessary to enable us to provide you with any service to which you have subscribed via the Site;
  3. any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy; and/or
  4. any purchaser (or prospective purchaser) of some or all of the shares or business of Broadband for Rural Norfolk (or its subsidiaries, parent companies or any other subsidiaries of such parent companies) or any purchaser of the Site;
  5. Occasionally, the law will require us to provide information about you to third parties.
Where we disclose your information to third parties we require their compliance with the DPA and under contract we require that they keep your information safe and secret.


LINKS TO THIRD PARTY WEBSITES

The Site contains links to websites and microsites that are operated by third parties. We do not control those websites and microsites and as such this Privacy Policy does not apply to those websites and microsites. Please consult the terms and conditions and privacy policy of those third party websites and microsites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.


YOUR RIGHTS

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to see the information we hold about you, please contact us in writing:

The Data Protection Compliance Officer, Broadband for Rural Norfolk, 5 Holmemead, Whitlingham Lane, Whitlingham, Norwich, NR14 8UA.

We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you. We are also legally obliged to request you to provide us with identification so that we can be certain that you are entitled to receive the requested data.

You may request us to cease sending you any marketing information at any time by notifying us in writing or alternatively each marketing email sent to you will contain an easy, automated way for you to cease receiving marketing emails from us, or to change your expressed marketing permissions. If you wish to do this, simply follow the instructions at the end of any email.

Please contact us if the personal information which we hold about you needs to be corrected or updated at any time.

If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to the marketing team at Broadband for Rural Norfolk for review.


COOKIES

Cookies are small files of information which are stored on your computer. Websites you visit ask your computer to store this information and retrieve it from your computer to retrieve information on purchases you’ve made or are making online, or to automate the process of logging on to our site. Cookies are not capable of exchanging any other information from your computer than the cookie itself.

We may use the information we obtain from the cookies in the administration of the Site, to monitor traffic, to personalise the Site for you, to improve the Site’s usability and for marketing purposes. We will use cookies to store your password so that you don’t have to keep filling in a registration form every time you want to log in. We may use them to study things such as places on our Site where you visit and which bits of our Site you like best. We may also use them to make sure that any advertisements on our Site aren’t always the same when you visit each time and that you see advertising which you might like more than others. If you click on an advertisement to go through to an advertiser’s site, they may also use cookies and we don’t have any control over what they use their cookies for.

For more information regarding cookies please review https://www.allaboutcookies.org/.

With regards to the new requirements on Cookies following the revision of the e-Privacy Directive, Broadband for Rural Norfolk are working towards implementing the new requirements in line with guidance from the Information Commissioner’s Office. For further information please visit the Information Commissioner’s Office website (opens in new window).

If you do not want to receive cookies you will need to adjust your computer settings to stop them being used but you may find that our Site may not function properly or is slower. For more information on how to disable cookies, please consult the “Help” section of your browser.

As mentioned above, we may use an analytics service provider for website traffic analysis and reporting. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help analyse how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This website uses Google Sites, a web hosting service provided by Google, Inc. (“Google”). Google provides the functionality behind the 'Register an Interest' form and other forms on this site. The information generated by the form (including your IP address) will be transmitted to and stored by Google on servers in the United States or Europe. Google will store this information securely on Broadband for Rural Norfolk's behalf and provides secure access to the information to Broadband for Rural Norfolk's website operators for the purpose of providing Broadband for Rural Norfolk services. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google and Broadband for Rural Norfolk in the manner and for the purposes set out above.


INTERNATIONAL USE

Our servers are based in the UK or the European Union, and when you submit your details and in whichever country you are situated you agree to the data being transferred to the UK and processed under the terms of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 which stem from European Directives 95/46/EC and 2002/58/EC respectively. If you are not in agreement please do not add your personal details on the Site.

We may need to transfer your data outside the UK (and possibly to places outside the European Economic Area) and by using the Site you consent to us transferring any such data in this way. However any company outside the EEA to whom we transfer data is contractually bound to protect your personal data.


Twitter

CONTENT

The Broadband for Rural Norfolk Twitter account is run with the aim of providing relevant and timely information that we hope you find useful. If you follow us, you can expect less than 10 tweets per week covering:

  • Alerts about new content on our Digital channels (news, publications, videos on YouTube etc)
  • Invitations to provide feedback on specific issues
  • Information from our team about what they’re doing
  • Occasional live coverage of events
  • Items that we believe are of interest to our stakeholders

FOLLOWING

If you follow us at “@B4RNorfolk” we will not automatically follow you back. We will identify other key Twitter users that we think are relevant to our industry and whom our stakeholders will find interesting. However, being followed by us does not imply endorsement of any kind.

AVAILABILITY

We will update and monitor our Twitter account regularly. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@REPLIES AND DIRECT MESSAGES

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.